Microsoft's own definition of an active Copilot user is someone who opened it once. That's the gap between the slide everyone's celebrating and what's actually happening in the organisation.

Most Copilot rollouts stop at a single training session, then leaders wonder why nothing sticks. Three months as AI Advisor at Mallesons, and what actually carried the change.

AI can save time, but saved time that isn't reinvested just evaporates. Here's how to measure whether AI is actually building capacity, not just speed.