Privacy Policy

Last updated: 15 January 2026

Lumeneer Solutions (“we”, “us”, “our”) is an independent consultancy based in Australia, focused on human‑centred AI enablement and organisational transformation. We are committed to treating personal data with care, transparency, and respect.

If you have questions about this policy or how we handle personal data, you can contact us at:

lumeneersolutionsprivacy@outlook.com

This policy applies to lumeneersolutions.com and lumeneersolutions.com.au.

1. The personal data we collect

We collect personal data in the following ways:

Contact form

If you submit a contact form on our website, we receive:

  • First name

  • Last name

  • Email address

  • Any information you include in your message

These details are emailed directly to us through Squarespace’s form system.

Website use

Our website may collect basic usage information (such as pages visited) through Squarespace’s built‑in analytics and any cookies you consent to. We currently do not use external analytics platforms.

Optional future services

If we add features such as embedded videos, scheduling tools, or newsletter sign‑ups, these services may collect additional information. We will update this policy if our practices change.

We do not intentionally collect any sensitive data.

2. How we use personal data

We use personal data only for clear and legitimate purposes:

  • Responding to enquiries
    To read, understand, and respond to messages sent through our contact form.
    Lawful basis: legitimate interests or steps taken at your request prior to entering into a contract.

  • Operating and improving our website
    To ensure the website functions as intended and to understand general patterns of use.
    Lawful basis: legitimate interests.

  • Compliance
    To meet legal or regulatory requirements where necessary.

We do not use automated decision‑making or profiling that has legal or significant effects.

3. Cookies and similar technologies

Our website uses Squarespace’s standard cookie banner, which allows you to:

  • Accept all cookies

  • Decline all non‑essential cookies

  • Manage your preferences

Essential cookies are necessary for the site to function.
Non‑essential cookies (such as analytics or customisation) will only run with your consent.

If we embed third‑party content (such as YouTube videos) or add scheduling tools in the future, those services may set their own cookies. You can adjust your preferences at any time through the cookie banner.

4. When we share personal data

We do not sell personal data.

We share information only with trusted service providers who help us operate our website or deliver our services. These may include:

  • Squarespace (website hosting)

  • Microsoft (email services)

These providers process data only on our instructions and implement appropriate safeguards.

If legally required or for safety, we may disclose information to authorities or professional advisers.

5. International data transfers

Some of our service providers, such as Squarespace and Microsoft, may process personal data in countries outside the European Union (EU) and United Kingdom (UK).

When this happens, we rely on the safeguards they have in place, such as:

  • Standard Contractual Clauses (SCCs)

  • The UK’s International Data Transfer Addendum

  • Other recognised measures designed to ensure the level of protection remains essentially equivalent to that in the EU/UK

We use only reputable providers with strong privacy and security commitments.

6. How long we keep personal data

We keep personal data only for as long as necessary for the purpose it was collected.

For contact‑form enquiries, we:

  • Keep the information only while responding to your message

  • Delete the original enquiry and the conversation once it is complete

  • Retain correspondence only if it relates to an active or potential client engagement

We may retain records required for legal or business reasons (e.g., invoices, contracts).

7. Your rights

If you are in the EU or UK, you have certain rights over your personal data, including the right to:

  • access it

  • correct it

  • delete it

  • object to certain uses

  • withdraw consent where we rely on consent

To exercise any of these rights, contact:

lumeneersolutionsprivacy@outlook.com

We will respond in line with applicable data‑protection laws. You also have the right to contact your local data‑protection authority if you have concerns.

8. Security

We take appropriate steps to protect personal data. Our website uses secure connections (HTTPS/TLS), and access to personal information is limited to the data controller. We rely on reputable service providers such as Squarespace and Microsoft, who implement industry‑standard security measures.

While no online service can guarantee complete security, we review our setup periodically to ensure it remains appropriate for the size and nature of our business.

9. Children

Our website and services are designed for adults in a business context, and we do not knowingly collect personal data from children under 16.

10. Changes to this policy

We may update this policy periodically. When we do, we will post the updated version on this page and update the “Last updated” date.